Privacy Policy
Information We Collect
Charley & Co. collects information to provide, improve, and personalize your experience with our store. This may include personal information such as your name, email address, shipping address, and payment details when you place an order. We may also collect non-personal information — such as browsing behavior, device type, and interaction data — through cookies and other tracking technologies.
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Provide customer service and support
Send updates, promotions, or product announcements (only with consent)
Improve website performance, product offerings, and user experience
Prevent fraudulent activity or misuse of our services
Our goal is to make your shopping experience smooth, secure, and joyful — just like life is with great pets.
Information Sharing & Third-Party Disclosure
We do not sell or rent your personal information to third parties.
We may share data with trusted service providers who assist with operations such as:
Secure payment processing
Order production, packaging, and shipping
Website analytics and performance monitoring
Email or marketing communication services
These partners only receive the information necessary to perform their duties and are required to maintain confidentiality and security.
Cookies & Tracking Technologies
Charley & Co. uses cookies and similar technologies to understand how visitors browse our site and to tailor a more customized experience. Cookies may store preferences, keep items in your cart, and help us identify returning visitors.
You may choose to accept or decline cookies through your browser settings, but disabling them may impact site functionality.
Your Rights & Data Control
You have the right to access, correct, update, or request deletion of your personal information.
If you would like to make a request regarding your data, please contact us and we will respond in accordance with applicable data protection laws.
Data Retention
We retain personal information only as long as necessary to:
Complete your transactions
Provide requested services
Meet legal or regulatory requirements
Resolve potential disputes
After data is no longer needed, it will be securely deleted or anonymized.
How We Protect Your Information
We take the security of your personal information seriously. Charley & Co. uses encryption, secure servers, access controls, and routine monitoring to protect your data from unauthorized access, disclosure, or misuse. While no system is 100% perfect, we continuously work to maintain strong safeguards.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or website features. Any revisions will be posted on this page, and the updated version becomes effective immediately upon publication.
Contact Us
If you have questions about this Privacy Policy, your data, or need assistance, you can reach us at:
Charley & Co.
Operated by Studio29 Designs, LLC
📍 23 Corporate Plaza Dr, Ste 153-88, Newport Beach, CA 92660
📧 info@shopcharley.com
🌐 shopcharley.com
